Call Answering
Our Call answering service is UK based. We never outsource, meaning the voice of your company is familiar and local and all our agents have excellent written & communication skills. We provide you with a free telephone number. You can choose from near enough all area codes or national numbers. Unlike other providers we are not a large call centre. You will be issued with a small call answering team, allowing your clients to build a rapport with the same friendly voices each time they call. Our call answering service starts from only 90p per call and we don’t charge for any calls under 20 seconds such as wrong numbers or sales calls
Free set-up
Free telephone number
No long-term contracts, cancel at anytime
Same day activation
No charge for calls under 20 seconds
All calls answered in our Glasgow city centre office
Our offices are located In Glasgow City Centre moments from Buchanan St Subway, Queen Street Station & George Square
How it works
Once you sign up we provide you with a free telephone number such as 0141 or equivalent, we answer your calls then email you a message, text or transfer the call through
Sign up online
Click Here to complete our online form.Use telephone number
Either advertise the number we provide you or divert your existing number to us when required
We answer your calls
We will answer your calls and follow your script
We are voted Number 1 virtual office provider in Glasgow
As based on google reviews
Types of calls we can handle
Message taking service
A small team of staff will answer your calls in your company name and pass a message onto you
Appointment or ticket bookings
Outsource your appointment and ticket bookings to our team who can help with your customer’s enquiries
Technical Support
We can provide a wide range of first line technical support for your customers to suit your business needs
Provide a switchboard service
Our receptionists based remotely can answer the call, and transfer the call through to relevant individual
We can answer your overflow calls
Unanswered calls mean lost business. Set-up an overflow to our receptionists who can handle your calls
Holiday Cover
Sit back and enjoy your holiday, let us answer your calls and email you the messages
Never miss another call again
Our reception staff will answer your calls in your company name in a professional and timely manner
Pricing
£10 Per Month
- $0Includes 10 Calls
- Additional calls charged at £1 per call
£25 Per Month
- $0Includes 30 Calls
- Additional calls charged at £1 per call
Best Value
£60 Per Month
- $0Includes 80 calls
- Additional calls charged at £1 per call
Included with all plans:
Free set-up
Cancel at any time
Free telephone number
No long term contracts
No charge for sales calls
No charge for wrong numbers
Optional Additional Costs
Messages passed by:
Email = Free
Text = 10p
Call Transfer = 12p per minute to landlines & 24p per minute to mobiles
Additional telephone numbers = £5 per number per month
Fax number = £5 per number per month
Voicemail £10 per month
Personalised Voicemail = £10 setup fee then £10 per month
Join Hundreds of Businesses using our Virtual Office Services
Call Answering plans start as low as £10 a month
Frequently Asked Questions
HOW CAN I HAVE MY CALLS DIVERTED?
How to divert your calls, click here. You can advertise the number which we have provided to you as your business number. If you already have your own number then your calls can be diverted to the number we have provided.
HOW DO I RECEIVE MY MESSAGES?
We can pass your messages free of charge by email. Otherwise we can send you messages by text message charged at 10p per message. If you would like your calls to be transferred to you we would charge 24p per minute to mobiles and 10p per minute to landlines.
WILL I BE CHARGED FOR WRONG NUMBERS OR SALES CALLS?
Calls under 20 seconds are free of charge, reducing unwelcome calls. Although, If we have passed a message which has been a sales call, just let us know and we can arrange a refund.
WHEN CAN I SWITCH PLANS OR CANCEL?
You are not committed long term. Month-to-month billing allows you to choose when, if you wish to cancel, upgrade or downgrade.
HOW DO I PAY?
Your Invoice will be sent by email to you in advance each month, any additional call charges will be invoiced in arrears. Payment will be taken from the card you registered with us 3 days after the invoice.
WHAT CALLER INFORMATION WILL YOU SEND ME?
We would usually ask for the caller’s name, the company they are calling from, a contact number and who they are looking to speak with along with a short message. If more information is required then contact us to discuss our pay per minute plan will cover your needs.
WHEN WILL YOU ANSWER MY CALLS?
We will answer your calls 09:00 to 17:00 Monday to Friday, excluding bank holidays. Outside these hours we can divert your calls to a voicemail. We can pass on any messages received for you, for unlimited voicemails this will cost only £10 per month!.
WHAT KIND OF NUMBER WILL YOU PROVIDE ME?
No matter what area code or national number you require we can provide it for you. If you require an 0800, 0207, or 0208 number then there may be an additional charge. Contact us to discuss which number would best suit you.
HOW DO YOU ANSWER MY CALLS?
We will answer your calls in your company name. Our team is made up of 5 members who will answer your calls, allowing your customers to build rapport and recognise the same professional and friendly voices with every call. We can also follow a script if required.
WHAT ABOUT CALLS OUT OF HOURS?
If you are concered about missing calls out of hours we can offer you a Personalised Voicemail for £10 per month with a £10 set up fee. This will allow you to provide a bespoke answer message and be notified when someone leaves a message.