Call Answering

Our reception staff can answer all your calls from just £10 per month

Our Call answering service is UK based. We never outsource, meaning the voice of your company is familiar and local and all our agents have excellent written & communication skills. We provide you with a free telephone number. You can choose from near enough all area codes or national numbers. Unlike other providers we are not a large call centre. You will be issued with a small call answering team, allowing your clients to build a rapport with the same friendly voices each time they call. Our call answering service starts from only 90p per call and we don’t charge for any calls under 20 seconds such as wrong numbers or sales calls

Free set-up

Free telephone number

No long-term contracts, cancel at anytime

Same day activation

No charge for calls under 20 seconds

All calls answered in our Glasgow city centre office

Our offices are located In Glasgow City Centre moments from Buchanan St Subway, Queen Street Station & George Square

How it works

Once you sign up we provide you with a free telephone number such as 0141 or equivalent, we answer your calls then email you a message, text or transfer the call through

Use telephone number

Either advertise the number we provide you or divert your existing number to us when required

We answer your calls

We will answer your calls and follow your script

We are voted Number 1 virtual office provider in Glasgow

As based on google reviews

Types of calls we can handle

Message taking service

A small team of staff will answer your calls in your company name and pass a message onto you

Appointment or ticket bookings

Outsource your appointment and ticket bookings to our team who can help with your customer’s enquiries

Technical Support

We can provide a wide range of first line technical support for your customers to suit your business needs

Provide a switchboard service

Our receptionists based remotely can answer the call, and transfer the call through to relevant individual

We can answer your overflow calls

Unanswered calls mean lost business. Set-up an overflow to our receptionists who can handle your calls

Holiday Cover

Sit back and enjoy your holiday, let us answer your calls and email you the messages

Never miss another call again

Our reception staff will answer your calls in your company name in a professional and timely manner

Pricing

  • £10 Per Month

  • Includes 10 Calls
    • Additional calls charged
      at £1 per call

  • £25 Per Month

  • Includes 30 calls
    • Additional calls charged
      at 95p per call

Best Value
  • £60 Per Month

  • Includes 80 calls
    • Additional calls charged
      at 90p per call

Included with all plans:
Free set-up

Cancel at any time

Free telephone number

No long term contracts

No charge for sales calls

No charge for wrong numbers

Optional Additional Costs
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Messages passed by:

Email = Free

Text = 10p

Call Transfer = 12p per minute to landlines & 24p per minute to mobiles

Additional telephone numbers = £5 per number per month

Fax number = £5 per number per month

Voicemail £10 per month

Personalised Voicemail = £10 setup fee then £10 per month

Join Hundreds of Businesses using our Virtual Office Services

Call Answering plans start as low as £10 a month

Frequently Asked Questions

HOW CAN I HAVE MY CALLS DIVERTED?

How to divert your calls, click here. You can advertise the number which we have provided to you as your business number. If you already have your own number then your calls can be diverted to the number we have provided.

HOW DO I RECEIVE MY MESSAGES?

We can pass your messages free of charge by email. Otherwise we can send you messages by text message charged at 10p per message. If you would like your calls to be transferred to you we would charge 24p per minute to mobiles and 10p per minute to landlines.

WILL I BE CHARGED FOR WRONG NUMBERS OR SALES CALLS?

Calls under 20 seconds are free of charge, reducing unwelcome calls. Although, If we have passed a message which has been a sales call, just let us know and we can arrange a refund.

WHEN CAN I SWITCH PLANS OR CANCEL?

You are not committed long term. Month-to-month billing allows you to choose when, if you wish to cancel, upgrade or downgrade.

HOW DO I PAY?

Your Invoice will be sent by email to you in advance each month, any additional call charges will be invoiced in arrears. Payment will be taken from the card you registered with us 3 days after the invoice.

WHAT CALLER INFORMATION WILL YOU SEND ME?

We would usually ask for the caller’s name, the company they are calling from, a contact number and who they are looking to speak with along with a short message. If more information is required then contact us to discuss our pay per minute plan will cover your needs.

WHEN WILL YOU ANSWER MY CALLS?

We will answer your calls 09:00 to 17:00 Monday to Friday, excluding bank holidays. Outside these hours we can divert your calls to a voicemail. We can pass on any messages received for you, for unlimited voicemails this will cost only £10 per month!.

WHAT KIND OF NUMBER WILL YOU PROVIDE ME?

No matter what area code or national number you require we can provide it for you. If you require an 0800, 0207, or 0208 number then there may be an additional charge. Contact us to discuss which number would best suit you.

HOW DO YOU ANSWER MY CALLS?

We will answer your calls in your company name. Our team is made up of 5 members who will answer your calls, allowing your customers to build rapport and recognise the same professional and friendly voices with every call. We can also follow a script if required.

WHAT ABOUT CALLS OUT OF HOURS?

If you are concered about missing calls out of hours we can offer you a Personalised Voicemail for £10 per month with a £10 set up fee. This will allow you to provide a bespoke answer message and be notified when someone leaves a message.

Along with Call Answering Services we can also offer: